RALEIGH, N.C. and SAN FRANCISCO, Nov. 13, 2018 /PRNewswire/ -- Pendo, creator of the leading product cloud for digital products and data-driven product teams, today announced an expanded partnership with Zendesk to bring greater user insight and intelligence to customer support and success teams. The partnership is one of several key announcements made at the software provider's annual Relate conference this week in San Francisco.
Pendo built its first integration with Zendesk in 2017. Since that time, customers of both organizations have used the "Zendo" integration to import product data into Zendesk to get a deeper understanding of a user's behavior leading to a support request. Zendo now counts nearly 1,000 monthly users.
The new integration takes that a step further by allowing support and success teams to see feature usage and user sentiment across the new Zendesk Timeline feature, which displays important customer events in sequence for a customer support or success personnel.
"Empowering support teams with product data, both qualitative and quantitative, enables them to deliver a better experience to customers," said Todd Olson, Pendo CEO and co-founder. "This new integration deepens the value Pendo and Zendesk jointly deliver to our customers."