WEST PALM BEACH, Fla. /Florida Newswire/ — OpenClose, an industry-leading multi-channel loan origination system (LOS) and digital mortgage fintech provider, announced that STRATMOR Group’s most recent Technology Insight Survey ranked the company’s LOS platform, point-of-sale (POS) system, and product and pricing engine (PPE) as having the highest Overall Satisfaction and Lender Loyalty Score(TM) out of any vendor surveyed in the mortgage industry.
This year, STRATMOR conducted a more extensive survey than in previous years, evaluating vendors in core areas of residential lending automation. OpenClose’s entire mortgage software solution suite was lauded by customers, scoring highly in all categories.
“Our core focus is innovation and support and our customers’ happiness reflects the level of ingenuity and strong impact our development efforts have had,” said Vince Furey, CRO at OpenClose. “I am particularly pleased to receive validation of our very hands-on, boutique-style customer support culture. Scoring second-to-none with 100% effective ratings in both help desk and overall customer support is a terrific accomplishment for our support team. We’re elated that our solution scored so well and appreciate the hard work that STRATMOR Group invested to make the Technology Insight Study happen.”
OpenClose had the highest Overall Satisfaction rating out of all LOS vendors surveyed in the mortgage industry, scoring 9.7 out of 10, had a perfect 100 Lender Loyalty Score(TM), and it is the only LOS provider that had zero outages reported. In the POS category, OpenClose scored higher than any vendor for Overall Satisfaction at 9.4 out of 10 and had the best Lender Loyalty Score(TM) with 86 out of 100.